ToyBucket Refund Policy | Returns & Money-Back Information

Returns & Refunds policy

We want you to be happy with your purchases from ToyBucket®. However, due to the nature of our products and the need to prevent policy misuse, we enforce a strict return procedure. This policy is compliant with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 of India.

1. Strict 72-Hour Return Window

• Time Limit: All requests for return or replacement must be initiated within 72 hours (3 calendar days) of the delivery timestamp recorded by our shipping partner.

• Finality: Requests submitted after the 72-hour window will be automatically rejected.

2. Mandatory Unboxing Video Requirement

To validate any claims of damage, defects, or missing items, ToyBucket requires clear evidence:

• Requirement: You must provide a single, continuous, uncut video (no edits or pauses) showing the entire unboxing process.

• Video Content: The video must clearly show the shipping label, the sealed package before opening, and the condition of the product as it is removed from the box.

• No Video, No Claim: We will not process any claim without this mandatory video proof.

3. Eligibility for Returns (Strict Conditions)

We accept returns only if the product is:

• Genuinely Damaged: Damage occurred during transit or is a manufacturing defect.

• Incorrect Product: You received a different item from what you ordered.

• Condition: Items must be returned in unused, brand-new condition with all original tags, security seals, packaging, and manuals intact.

4. Non-Returnable Items

For hygiene, safety, and operational reasons, we cannot accept returns on:

• Used or washed items.

• Items with damaged or removed safety/hygiene seals.

• Personalized or customized products.

• Items purchased from our "Clearance" section.

5. Quality Check (QC) and Refund Process

• Inspection: All returned items are subject to a rigorous Quality Check (QC) at our warehouse.

• Rejection: If the item shows signs of customer use, deliberate damage, or if the customer has swapped the original product with an old or counterfeit item, the return will be rejected.

• Refund: Approved refunds will be issued to the original payment method only within 7-10 business days.

6. Anti-Fraud Measures & Grievance Redressal

• Monitoring: We track return patterns and reserve the right to refuse service to individuals who abuse this policy.

• Grievance Officer: As required by Indian E-commerce Rules, for any formal complaints, please contact:

  • Grievance Officer: Mukul Madan

  • Email: toybucket.in@gmail.com

  • Resolution: We will acknowledge your complaint within 72 hours and work to resolve it within one month.